Our PALS team provides confidential advice and support to resolve concerns about your care and guide you through our services.
Contact us020 7566 2324020 7566 2325
What this service does
Our PALS team provides confidential advice and support to patients, carer and relatives to resolve concerns about your care and guide you through our services. The team helps solve your problems quickly and passes on comments and suggestions for improving our services.
The team works with staff, managers and where appropriate, relevant external organisations, to negotiate immediate or prompt solutions. If necessary, PALS can refer patients and families to local or national support agencies.
The PALS team at Moorfields also handles all complaints about our services, ensuring that all are dealt with appropriately and used to improve services for others in future.
How do I make an appointment with this service?
You can call or email us using the contact details at the top of this page, or you can pop into the office, which is on the ground floor at the main City Road hospital. A member of the team can also visit you in clinic or on the ward - just ask a member of staff to contact us on your behalf.
Patient information leaflets
How to make a complaint
You can use the links on the right (or bottom of the page, depending on your browser) to find out more about PALs and how to make a complaint. You can also use the Easy Read form below.