Patient support services

Counselling, advice, support and CVI registration

Counsellors020 7566 2385

Eye clinic liaison officers020 7566 2718

Certificate of Visual Impairment team020 7566 2355

Integrated patient support services

Moorfields Eye Hospital

162 City Road

London

EC1V 2PD

david.samuels1@nhs.net

What this service does

Our integrated patient support service provides a range of help and advice for patients who often find themselves having to deal with devastating news about their sight conditions.

The team offers counselling, emotional and psychological support as well as practical advice and information on services outside hospital, which range from help with staying in work to visual aids.

It includes:

Counsellors - for emotional support, information and advice for patients and their relatives at the time of diagnosis, throughout treatment and during follow-up. This is a confidential, face-to-face service in which patients are seen for an initial assessment and then offered further input as appropriate.
Eye clinic liaison officers (ECLO) - for practical information and rehabilitation advice on living with sight loss.
Certificate of Visual Impairment (CVI) team - for information and advice about formal registration of visual impairment.

The service provides face-to-face confidential information, advice and counselling for all eye clinic patients and relatives or carers at the time of diagnosis, throughout treatment and during follow-up.

Patients are seen for an initial assessment and then offered further input as appropriate. The number of sessions is usually limited to between six and 12.

Funding for the team is supported by several charitable organisations, including the Marie-Louise Von Motesiczky Foundation, the Friends of Moorfields and Action for Blind People.

How do I make an appointment with this service?

You can make an appointment directly using the contact details at the top of this page. Alternatively, speak to a member of staff in the clinic where you are being treated and they will be able to make a referral for you.