Having an operation

Most eye operations can now be performed as day cases, which means you do not need to stay overnight in hospital before or after your procedure. Instead, you are admitted to hospital in the morning, operated on during the day and are then discharged home in the afternoon or early evening.

Changing or cancelling your appointment

If you are not able to keep your appointment or wish to change it to a more convenient time, please tell us as soon as possible so we can give your appointment to another patient.

You can change or cancel your operation/appointment by calling the service where you are being treated - you will find contact details either on your appointment letter or in the 'our services' section of this website. 

To help us deal with your request as quickly as possible, please ensure that you provide the following information:

• Your full name
• Your NHS number or date of birth
• A contact telephone number or email address
• The date and time of your original appointment 

If you cannot attend and do not notify us in advance, you might not be automatically issued with a new appointment and could have to return to your GP to make a new appointment with us.

Cancellations by us

We try to keep every appointment we make, but medical emergencies and unforeseen circumstances mean that we sometimes have to cancel appointments. If this happens, we will arrange a new appointment for you as quickly as possible. Please not that we are unable to reimburse you for any costs incurred as a result of a cancellation.