Video consultations

Video consultations are convenient, safe and easy to use from the comfort of your own home, you do not need to travel to the hospital. Attend Anywhere is the secure technology we use for our confidential video consultations.

Watch our short video, which explains our video consultation service and the benefits to our patients.

Clinics available:

A&E runs a video consultation service, which can be accessed at any time without an appointment, using the City Road - A&E Virtual Registration button below, or by accessing it online via our emergency care page. 

A select number of our other clinics run video consultations by appointment only. Most clinics that run video consultations will also see patients face-to-face where necessary.

Moorfields outpatient virtual clinic:

Moorfields Virtual Reception Waiting Room. Click to join

Other Moorfields virtual clinics:

Bedford - for clinicians Mr Thomas & Miss Dahlmann-Noor: Click to start call

Emergency Care

If you have an eye emergency but are concerned about travelling in, you can speak to one of our clinicians via our online A&E service, Attend Anywhere.

City Road - A&E Virtual Registration

How to prepare for your video consultation:

You can connect to this service using any device such as a Laptop, Tablet, Smartphone, PC or Mac with a webcam and microphone.

Attend Anywhere is only compatible with Google Chrome, Apple Safari, and Microsoft Edge.

Before you access the link provided, follow these steps: 

1. Make sure your web camera and microphone are working and switched on. 

2. You will need a reliable internet connection (Wifi or Mobile Data).
3. Be in a private, quiet, and well-lit area so that there is no disruption during your consultation.
4. Use the ‘test call’ facilities available on the video consultation start up page prior to your appointment time.
5. Please have available earphones to enhance the audio quality.
6. In the event of audio not working you can use the chat function displayed on the Attend Anywhere screen to communicate with us.
7. Please have your telephone available as back up so the clinician can ring you if required.
8. When you are ready to join your appointment, follow the instructions on your screen and click next.
9. For more information please download our patient login instructions (pdf).

Respect for our staff during online consultations 

Patients using our online video service are expected to be presented appropriately. If our staff feel uncomfortable at any point during the online consultation, they will end the call. Please remember to be respectful at all times. 

FAQs

How will I know if my appointment has been moved to a telephone or video consultation?

You will receive an appointment notification and reminders by text message from this number 07860 039 092. Our letters are also sent digitally so you will receive either an email or text message advising that you have a medical correspondence from Moorfields Eye Hospital.

What if I haven’t heard from you?

Please refer to our appointments page: Appointments | Moorfields Eye Hospital NHS Foundation Trust or look up your appointments on our patient portal at: https://drdoctor.thirdparty.nhs.uk/

Will you still be able to assess my condition properly?

Our teams will have reviewed your case before deciding to offer you a telephone or video appointment in the first instance. If during your appointment, your clinician decides that you would benefit from a face to face appointment, they will discuss this with you.

What if I’m left in the online waiting room?

Your call will be answered by a member of the virtual reception team and the clinician will be able to see you waiting on their screen. Clinics do overrun when busy but you will be seen as soon as the clinician is available.

What if I am having technical troubles?

If you are having technical issues, please call 020 7566 2357, select 1 for appointments and select option 4 for support.

Please have your phone nearby so the clinician can call you if required.

If you are having audio trouble you can communicate with us through the chat function displayed on the Attend Anywhere screen.

Alternately download our 'Troubleshooting video calls' leaflet (PDF)

I don't have a device that has a camera and microphone; can I still have a video consultation?

Unfortunately not; to hold an effective video consultation our clinicians will need to both see and hear you, therefore your device must have a camera and a microphone. Please press ‘Ok’ for all camera and microphone access pop ups.

Concerns about your eye health

I am concerned about my eyesight, who do I contact?

If you are worried about your eye health, contact our nurses on 0207 566 2345. They can provide you with advice on the best course of action.

The line is open Mon-Fri between 08:30 and 21:00 and on Saturdays between 09:00 and 17:00.

If you have sudden sight loss or an eye injury and are already a Moorfields patient or live close to our City Road hospital, please contact us through video by clicking the A&E button under emergency care; it may save you a journey.

Anyone else with sudden sight loss or an eye injury should contact their local A&E.

Should I use video A&E or travel into A&E?

If you need emergency eye care today, for sudden sight loss or eye injury, our online A&E service is running. In most cases, our doctors will either save you a visit to City Road or save you time when you get to us. If it is clearly an emergency, ring 999 immediately.